Hospital Revenue Cycle Management: Lawrence County Memorial Hospital

In my last blog, I wrote about the many challenges independent hospitals are facing as we all try to settle into a new, post-pandemic norm. Rising DNFB (discharged not final billed), a shortage of trained front-end RCM staff, higher denial rates and payment delays and changing payment methods have led more independent hospitals to choose a revenue cycle management partner.

Lawrence County Memorial Hospital is a 25-bed critical access hospital located in Lawrenceville, Illinois. It serves residents of Lawrence County and shares a border with southwest Indiana. At the time Lawrence County selected Amplify Revenue Cycle Management, there had been high turnover in the role of patient financial services director and the CEO Don Robbins believed “money was being left on the table.”

A client of Ovation Healthcare, Lawrence County chose Amplify to “navigate the waters of the revenue cycle.” Amplify recruited a new patient financial services director to lead the effort at Lawrence County.

After initially using Amplify’s cash acceleration service, Lawrence County wanted to build on the strong results and chose to partner for more comprehensive revenue cycle services. The hospital insourced their existing revenue cycle staff and rebadged them as Amplify employees.

Hospital Revenue Cycle Management: Amplify Revenue Cycle Management Results for Lawrence County

In one year, Amplify increased collections at Lawrence County Memorial Hospital by $3.1 million when adjusted for revenue—an increase of 16.5 percent in the gross collection rate.

As you might expect, Lawrence County’s leaders are quite satisfied with the Amplify team.

Hospital Revenue Cycle Management: More Results for Independent Hospitals

At Amplify Revenue Cycle Management, our nearly 300 revenue cycle professionals are laser-focused on increasing cash collections, reducing accounts receivable (AR) days and solving staffing issues for independent hospitals. Our results include:

  • Abbeville Area Medical Center, a 25-bed critical access hospital, increased collections by $1.1M above what they collected in the prior year in addition to a volume increase of 14.9 percent.
  • Dallam Hartley Counties Hospital District, a 25-bed acute care facility in Texas, realized a net benefit of nearly $500,000, eliminated billing compliance exposure, and increased cash by approximately 4 percent on flat revenue.
  • Brownfield Regional Medical Center, a 38-bed, short-term acute care hospital in Texas, reduced aging accounts receivable by $2.5 million.
  • Ohio Valley Medical Center, a 234-bed hospital in Wheeling, WV, increased cash by $16 million.

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Scott Cooper Headshot

Scott Cooper


Scott brings more than 15 years of experience in revenue cycle management to Ovation Healthcare. His career began at companies athenahealth and Nexus Healthcare Solutions where he focused on building tech-enabled revenue cycle services coupled with offshore capabilities to help business find opportunities at scale. At McKinsey & Company, he advised national health systems and RCM service providers on large-scale, operational transformations and performance programs focused on yield improvement and cost reduction. Most recently at Tegria, he led all revenue cycle services, transformation, and integration across the enterprise.