Client Success Story: Lawrence Memorial Hospital


Lawrence County Memorial Hospital is a 25-bed critical access hospital located in Lawrenceville, Illinois. It serves residents of Lawrence County and shares a border with Southwest Indiana. At the time Lawrence County selected Amplify, there had been high turnover in the role of patient financial services director and the CEO Don Robbins believed “money was being left on the table.”


A client of Ovation Healthcare, Lawrence County chose Amplify to “navigate the waters of the revenue cycle.” Amplify recruited a new patient financial services director to lead the effort at Lawrence County.

After initially using Amplify’s cash acceleration service, Lawrence County wanted to build on the strong results and chose to partner for more comprehensive revenue cycle services. The hospital insourced their existing revenue cycle staff and rebadged them as Amplify employees.


In one year, Amplify increased collections by $3.1 million when adjusted for revenue—an increase of 16.5% in the gross collection rate.

Client Quotes

“I highly recommend Amplify. They are easy to work with, responsive and receptive to our questions and concerns. Amplify recruited a fantastic patient financial services director who has been stellar in the way she has collaborated with our existing staff and delivered results.”

Don Robbins
Lawrence County Memorial Hospital

“In addition to helping us collect more revenue and reduce our AR days, Amplify has trained our staff and taught them different ways of doing things in a way that has reenergized people and made them excited to come to work.”

Shana Strange
Lawrence County Memorial Hospital

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Scott Cooper


Scott brings more than 15 years of experience in revenue cycle management to Ovation Healthcare. His career began at companies athenahealth and Nexus Healthcare Solutions where he focused on building tech-enabled revenue cycle services coupled with offshore capabilities to help business find opportunities at scale. At McKinsey & Company, he advised national health systems and RCM service providers on large-scale, operational transformations and performance programs focused on yield improvement and cost reduction. Most recently at Tegria, he led all revenue cycle services, transformation, and integration across the enterprise.