Client Success Story: Abbeville Area Medical Center

Challenge

Abbeville Area Medical Center is a 25-bed critical access hospital in northwestern South Carolina. Between October 2019 and September 2020, Abbeville collected 37.2 percent of gross revenue, but believed it could do better.

Amplify Revenue Cycle Management Solutions

A long-term client, Abbeville Area Medical Center (AAMC) chose Amplify, an Ovation Healthcare subsidiary that has served more than 110 independent hospitals and collected more than $370 million, to optimize its revenue cycle performance. Amplify augmented Abbeville’s onsite staff with a new manager, restructured the organization’s processes, and implemented accountability and efficiency standards.

Results

In the first year, Amplify increased the gross collection rate by 5.5 percent, collecting nearly $1.5 million more than expected. In year two, Amplify achieved a gross collection rate more than 10 percent greater than year one, generating almost $3 million in additional cash lift when adjusted for revenue volume.

Amplify worked closely with AAMC to improve performance from year one to year two of the partnership. Primary drivers of the increased cash from year one to year two include:

  • Reduction of avoidable write offs by 36 percent in the last six months of year two,
  • Amplify started billing for the outpatient portions of those claims for inpatient denials that were appealed and could not be overturned,
  • Increased follow up resources and efforts to accelerate cash,
  • HIM achieved a nearly 1.5-day reduction of DNFB which generated a one-time cash acceleration of almost $105,000 and
  • Improved credentialing process to help recover previously denied claims.

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Scott Cooper Headshot

Scott Cooper

President

Scott brings more than 15 years of experience in revenue cycle management to Ovation Healthcare. His career began at companies athenahealth and Nexus Healthcare Solutions where he focused on building tech-enabled revenue cycle services coupled with offshore capabilities to help business find opportunities at scale. At McKinsey & Company, he advised national health systems and RCM service providers on large-scale, operational transformations and performance programs focused on yield improvement and cost reduction. Most recently at Tegria, he led all revenue cycle services, transformation, and integration across the enterprise.