Client Success Story: Improving Payer Yield


A small hospital in the Southwest was facing significant financial challenges that threatened the ongoing viability of the organization.

Amplify Revenue Cycle Management Solutions

Amplify conducted a thorough analysis of the hospital’s health plan contracts. The analysis revealed the commercial contract yield was less than 15 percent; for every dollar in net expected reimbursement from the contract, the hospital collected 15 cents. The Medicare Advantage yield was less than 20 percent.


Amplify’s experts met with every payer to review current contract performance. As the direct result of Amplify’s focus on improving the performance of current contracts, payer yield – that is, actual dollars collected by the hospital – jumped. Better contract performance improved the commercial yield from 15 to 65 percent and the Medicare Advantage yield from 20 to 54 percent. The hospital realized nearly $4 million in revenues due to improved contract performance.

Amplify also educated and trained the hospital’s staff to identify and remedy areas where payer contracts are being administered inappropriately.

Client Quote

“Without Amplify’s expertise in managed care contracting and payer relationships, I fear our hospital would have been forced to close its doors. The $4 million in additional revenue was critical to our financial turnaround.”

C-Level Executive
Small Southwest Hospital

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Scott Cooper Headshot

Scott Cooper


Scott brings more than 15 years of experience in revenue cycle management to Ovation Healthcare. His career began at companies athenahealth and Nexus Healthcare Solutions where he focused on building tech-enabled revenue cycle services coupled with offshore capabilities to help business find opportunities at scale. At McKinsey & Company, he advised national health systems and RCM service providers on large-scale, operational transformations and performance programs focused on yield improvement and cost reduction. Most recently at Tegria, he led all revenue cycle services, transformation, and integration across the enterprise.